Reports to Assistant Retail Store Manager 零售店助理经理
Job Objective Responsible for all retailing sales activities. Works within the sales support teams for the achievement of customer satisfaction sales target, in line with company vision values. 负责店内所有零售和销售活动。与销售团队一起,在公司愿景和价值观的架构下,为实现既定的顾客满意度和销售目标而努力工作。
Responsibilities • Liaising with customers in all areas of sales – working with higher priced goods will need to provide a highly personalized approach
• 在销售的各个阶段与顾客保持沟通-在高端零售店内需要对顾客采用非常个性化的沟通方式
• Completely understing utilizing all products knowledge pricing
• 全面理解所有产品知识和价格体系,并充分利用;
• Selling consultatively makes recommendations to prospects customers of the various solutions the company offers
• 以顾问的方式销售,熟悉公司提供的各种产品解决方案,为顾客主动提供介绍
• Maximizing all opportunities in the process of closing a sale
• 最大化地利用各种可能机会来实现销售;
• Meeting set sales targets
• 达成既定的销售目标
• Using properly the Retailing Management System to assist throughout the sales activities Customer Relationship Management
• 合理地通过零售管理系统来帮助各种销售活动以及客户关系管理
• Processing various kinds of payments
• 操作完成各种付款方式
• Stocking, replenishing cleaning sales areas
• 了解库存和补货及清货概念
• Following up with after sales customer care
• 跟进顾客售后服务
• Arranging delivery assembling at the customers’
• 安排顾客家的送货及安装事宜
• Dealing with customer enquiries complaints
• 处理客户询问和投诉
• Adhering to all company policies, procedures business ethics codes
• 遵守公司的各项规章制度,商业道德和守则
• Participating the training program the company offers being able to apply
• 积极参与公司提供的各项培训活动,并加以实践
Relations Roles Internal / External Cooperation
• Maintain contact with all customers to ensure high levels of Customer Satisfaction
• 保持与顾客的联系以保证足够高的顾客满意度
• Demonstrate ability to interact cooperate with all company employees
• 体现与所有公司员工之间互动和合作的能力
• Build trust, value others, communicate effectively, drive ution, foster innovation, focus on the customer, collaborate with others, solve problems creatively demonstrate high integrity.
• 建立信任,重视他人,有效沟通,主动实施,赋予革新精神,以顾客为中心,与他人合作,创新地解决问题以及高度诚实。
• Maintain professional internal external relationships that meet company core values.
• 保持专业的内部和外部关系,以实现公司的核心价值
Job Specifications • At least 2 years of experience in sales in the retailing industry, preferring with high end brs
• 至少有2年在零售领域从事销售工作的经验,以高端品牌为佳
• Strong understing of customer market dynamics requirements
• 对顾客和市场动态及要求有足够的理解
• Willingness to work in a global team of professionals
• 愿意与多元化的团队工作
• Proven ability to achieve sales targets
• 被认可的实现销售目标的能力
• Skillful in computer technology
• 熟练的计算机技能
• Prefer to be able to communicate in English.
• 可用英语沟通为佳
Work Place
工作地点 • Our store is in the JSWB, which located in Qing Pu District Chang Ning District.
• 我们的专卖店设在青浦区的吉盛伟邦家具城(奥特莱斯旁)和长宁区的吉盛伟邦家具城。